BILLING/DUE DATES:
All service locations are billed MONTHLY. The “Due Date” listed on the bill is the 10th of the following month.
NOTE: Per MVD By-Law 2. B. “bills are ‘due upon presentation’. Should any MVD bill remain unpaid after 30 days from the date of the invoice, the District may discontinue service as well as apply a carrying charge on the overdue account, if proper payment or arrangements have not been made.”
Click here to view the
CURRENT SCHEDULE OF RATES
(Prior rates are on file with MVD; please contact our office if you require additional information.)
Billing Schedule: All service locations are billed MONTHLY. The “Due Date” listed on the bill is the 10th of the following month.
NOTE: Per MVD By-Law 2. B. bills are “‘due upon presentation’. Should any MVD bill remain unpaid after 30 days from the date of the invoice, the District may discontinue service as well as apply a carrying charge on the overdue account, if proper payment or arrangements have not been made.”
Delivery Method – MVD offers the following options:
*Paper Billing:
Sent via USPS first class mail
Paperless Billing:
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Email – sent with pdf copy of bill
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Phone Notification
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Text Notification
MyMVD:
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Online account access anytime to view billing, account history, make payments, update account preferences.
*Important Info Regarding US Postal Service (USPS) Mail Delivery: Please be advised, the USPS has been experiencing and continues to experience delivery delays. Additionally, according to the Merrimack Post Office ALL mail regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester before it is delivered; this seems to have been increasing delivery delays. MVD cannot control when bills and/or payment will be received from the USPS; late fees and service disconnections will be processed according to MVD’s By-Laws.
Click the following link to view the FAQ/Customer Information regarding Delivery Standards:
https://faq.usps.com/s/article/Delayed-Mail-and-Packages
Click the following link to view the USPS Service Alerts for Residential Service Disruptions:
https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
Charges, Rates, & Fees:
MVD’s rates and fees are based upon the type of service for each location.
Below are the types and explanation of the charges.
Domestic (Residential) water bills consist of the following:
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Meter Charge – Cost is determined by the meter size for the water service location. Water service locations with multiple units served by one meter are charged per unit (refer to MVD By-Laws: Section 9).
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Water Usage Charge – Cost for all water passing through the meter; whether used, wasted, or lost by leakage.
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*Hydrant Charge – For structures, buildings, or units within a six hundred (600) foot radius of a hydrant. This charge applies regardless if the property is provided water service by MVD.
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Mercantile & Industrial water bills consist of the following:
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Meter, Usage, & *Hydrant charges as listed above.
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Fire Sprinkler Charge – For structures, buildings, or units that are connected to a fire sprinkler water service line. Cost determined by the size of water line.
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