The following notice has been mailed to ALL MVD customers.
Receiving the notice does not necessarily indicate a past due balance.
In March 2020, MVD suspended our standard business procedures of late fee processing and non-payment service disconnections. As of July 1, 2021, these procedures will be resuming as normal.
Because MVD recognizes the many challenges and financial hardships the COVID-19 pandemic has caused, prior to resuming late fees and disconnections, we are reaching out to offer payment arrangements for accounts that have a past due balance as well as provide information for resources that may be able to offer assistance (listed below).
If you have a PAST DUE balance and are not able make payment at this time, please contact customer service as soon as possible to discuss potential options.
MVD Customer Service
Email: customerservice@mvdwater.org
Phone: 603-424-9241 x: 100
Resources:
2·1·1 – New Hampshire’s No Cost Information & Referral Service
Call: 211
Text your zip code to “898-211”
Web: www.211.org
Town of Merrimack
Call: 603-423-8535
Web: www.merrimacknh.gov – refer to the “Area Resources” page
This resource information is provided as a courtesy only. MVD does not make recommendations or determine any conditions, criteria, eligibility, and/or qualifications for any type of assistance programs and/or services these resources may offer you.
(COPY OF POSTCARD MAILED TO ALL MVD CUSTOMERS)